The holidays are upon us, and everybody is trying to look their best, including your nail clients! The holiday season is a busy time for a nail technician, many people are getting ready for holiday parties and events where they want to look their best, not to even mention the elaborate holiday nail art that can lengthen your appointments exponentially. It can sometimes be overwhelming to cater to this increased business while maintaining the fun and professional image you want for your salon. You want to rack in all that holiday business while still building and maintaining a great relationship and trust with your client base, which can be a difficult balance. Here are some of our best ideas for staying sane during the crazy holiday rush.
The holidays are a time of the year when a lot of people want to venture outside of their usual comfort zones in the name of the season. Holiday nail art is massively trendy at the moment, and it’s something your clients will likely be asking for. Festive prints and themed imagery on the nail can be tedious, but they’re also super fun and allow you to demonstrate your true artistry. Start asking your clients if they want nail art before booking their appointment or taking a walk-in so that you don’t run over your allotted amount of time.
Ask some general details about the design caliber that they are looking for to assure that you can plan for the correct length of the appointment. Depending on the intricacy of the design, it could potentially add hours to your appointment for some excessively elaborate sets. Get on the same page as your client early on so that you don’t run late leaving other clients waiting around.
If your salon gets especially busy, or if you have clients who want elaborate festive designs, you may want to consider switching to an appointment exclusive system. If your salon usually accepts walk-ins, it can be difficult to properly schedule, especially with longer appointments. Having an appointment based system can help you plan your days better and generally be more organized. Keeping your clients waiting or having too many walk-ins sitting around can be bad for the client/nail technician relationship, as it can seem to the client as though you are not properly prioritizing them.
Try to stay as organized as possible even with the appointment system. If your salon has someone at the front desk who greets and seats clients, this could be delegated to them. If you are in charge of your own appointments, keep a detailed spreadsheet to keep track of everything. Also always wear a watch or put up a clock in your line of vision to keep track of how long you’re spending on a particular task. It’s easy to get caught up in nail art or another creative based task and lose track of time, making your appointment run longer than intended.
Customer service is a massively important component of a nail technicians job, but it can be difficult to provide the service you want to your many diverse clients. Sure, the customer may always be right, but as a professional, you have to respect your own boundaries and restraints as well. One of the most common problems that nail techs deal with is unexpected requests that add inconvenience to your schedule. Often times, clients will ask at the last minute for extra services such as nail art that you didn’t originally schedule the time for. This is why it is so important to ask about your clients about what type of manicure or pedicure they are looking to receive.
If they stray away from what they originally asked for, it’s important to be honest with them about your restrictions. If you don’t have the time to do it, or if what they want is not a part of your offered services, its ok to tell them so. As long as you are respectful and professional, stand up for your boundaries. While this one client might be disappointed, it’s better than breaking the trust of all of your other clients who could be stuck waiting.
If you’re interested in becoming a certified nail technician and helping people get their nails looking beautiful, check out Genesis Career College! They offer a comprehensive and advanced program that will help you get your new career jump started!